When is the right time? 

What is the caregiver-to-elder ratio?

What type or training does the staff get?

Is there management/leaderhip presence on weekends?

Is someone going to be there when my loved one has a bad dream in the middle of the night? 

How often is the Executive Director involved in elder care? How often do they communicate with families?

Is ownership engaged in the business?

What support is available for families?

Can I talk to other families who have someone at VLC?

What’s included?

Will they have a private room?

What food is available? Can you honor my food restrictions? 

What activities and field trips are available?

Can we bring all our own stuff?

Can my loved one have a phone or TV in their room?

Can I bring my own caregiver?

How often can I visit? What are visiting hours?

Can my loved one stay in the home until the end of their life?

Is there a nurse or doctor in-house? 

How are the staff being treated? What kind of benefits do they have? Are they happy?

What’s the staff tenure? How long has the staff been on board? 

What is your pricing model?

Will healthcare insurance cover it? 

Triangular graphic that is part of Vista Living Care branding.